Return Policy and Procedures

What are the standard Terms and Conditions?

We are an Irish company and you are protected under the Irish consumer right act. In addition to this, in the event that you are not satisfied with any purchase from halpennygolf.com, you may return unused goods, along with all original packaging and any labels within 30 days of receipt for a full refund. Return shipping costs can only be refunded where we have sent the wrong goods in error. We recommend that you use a reputable courier or postal service. We cannot accept responsibility until a member of our staff has signed for receipt of the goods.

When we receive the goods back, after inspection, we will process a refund onto the card used to make the original order.

Please Note: We cannot accept returns for second hand or custom fit items unless they were delivered faulty.

Faulty Goods

All goods come with a 12 month guarantee backed by the manufacturer. If an item is delivered faulty or becomes faulty through normal use then the following action needs to be taken:

For purchases under 30 days old, we will exchange the faulty item at our expense. Please e-mail info@halpennygolf.com with your order number and daytime contact number so we can arrange an exchange delivery.

For purchases over 30 days old but less than 12 months old please send back the item to the address below, along with a covering letter stating the fault, your order number, and your daytime contact number. We will contact the relevant manufacturer who will inspect the item and, at their discretion, repair, replace or return the item to us if they feel there has been no manufacturing fault.

Returns Address

Please retain any proof of posting, receipt or tracking number for any item returned as we cannot accept responsibility until a member of our staff has signed for receipt of the goods.

Halpenny Golf

Airside Retail Park,
Swords,
Dublin
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